Does your Dell laptop not turn on? Then it could be a hardware problem or might also be a software issue. No matter what problem you’re facing; I will help you to get your Dell PC in working order again.
What are the causes of a Dell Laptop Not Turning On?
The possible reasons as to why the Dell laptop won’t turn on are:
- Battery or power supply issues
- Damaged internal hardware
- A possible virus or other malware
- Corrupted system BIOS
- Corrupted Windows files
If your Dell laptop does not turn on when plugged in at all, then the problem is likely with the power supply or the computer’s internal hardware. However, if the PC stalls during startup, it is likely to be a software issue.
How to Fix a Dell Laptop that won’t Turn on?
Given below are a few steps for troubleshooting a Dell that does not turn on, from the obvious and most apparent to more advanced fixes:
Is the power supply plugged in? – If none of the lights on your PC turn on despite you pressing the power button, even when it’s plugged into the wall, then you would need to replace the power supply. If the charging light is visible when you plug in your computer, the cable could be damaged. So, try to check the power supply unit with a multimeter if you have one available.
Remove USB storage devices, if connected to the laptop – The laptop could be trying to boot from the wrong drive, to fix the problem remove any USB storage connected to it. If this fixes the problem, make sure you change the boot order to ensure your hard drive is at the top.
Power cycle the Dell laptop – While the computer is turned off and unplugged, remove any external devices (USB drives, printers, etc.), then hold down the power button for 15-20 seconds, this will drain any residual power. Now, reconnect the charger to see if the Dell Laptop powers on.
Remove the battery – If the charging light is on, but, the PC still does not turn on, then there could be a problem with the battery. Newer Dell laptops do not come with a removable battery; however, you can replace them yourself if your model has a removable battery.
Run the Dell PC diagnostic tool – Dell computers come with a built-in tool that can identify problems when the PC powers on but fails to boot. It might not automatically fix the issue; however, it may give you an error code that will point you in the right direction.
Boot into Windows Safe Mode – If your PC powers on, but can’t boot into Windows, try to start it in Safe Mode. From there, you will have to scan for viruses, then delete programs that are causing startup issues.
Try to remove malware from the Dell laptop – Viruses and other types of malware can cause your PC to freeze at startup. Boot your PC into safe mode if possible and run antivirus software to check for security threats.
Reset the system BIOS – Clear the CMOS to reset the motherboard’s BIOS settings, as the system BIOS is the first piece of software the laptop must run when it turns on. So, restoring it to the default settings could help resolve the booting issues.
Contact Dell customer support – Well, have you tried all the above-mentioned methods, but before you use the last resort, you should visit Dell’s support page and search for your laptop model for more specific guidance. If your laptop happens to be under warranty, it may qualify for a free repair or even a replacement.
Factory reset your PC – Here it is, the last resort, if your PC powers on but won’t start up correctly, perform a factory reset. This will install a clean version of Windows, returning the laptop to the state it was in when you first bought it.
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