Troubleshooting Guide: How to Fix the ‘Unfortunately, Viber has Stopped’ Error on Your Android Phone

Have you ever experienced the frustration of trying to use Viber on your Android phone, only to be met with the message Unfortunately, Viber has stopped? This error can be annoying and can prevent you from using the app altogether. But don’t worry, you’re not alone. Many Android users have encountered this issue, and there are several reasons why it may occur. In this troubleshooting guide, we’ll explore the possible causes of the error and provide you with some effective solutions to fix it. So, let’s get started!

If you are an Android user who relies heavily on Viber for messaging and calls, seeing the error message Unfortunately, Viber has stopped can be frustrating. It can happen out of nowhere and can disrupt your communication with friends and family. Fortunately, there are some simple steps you can take to resolve this issue and get Viber working smoothly again.

In this troubleshooting guide, we will walk you through the steps to fix the Unfortunately, Viber has stopped error on your Android phone.

Step 1: Restart your Android Phone

Sometimes, a simple restart can fix the problem. Press and hold the power button on your Android phone until the power menu appears. Select Restart and wait for your phone to reboot. Once it’s back to the home screen, try opening Viber again and see if the error message still appears.

Step 2: Clear the Cache and Data for Viber

If restarting your phone didn’t work, you can try clearing the cache and data for Viber. Here’s how:

1. Go to your phone’s settings.
2. Find Apps or Application Manager and tap on it.
3. Scroll down until you find Viber then tap on it.
4. Tap on Storage.
5. Tap on Clear Cache and Clear Data.

Once you’ve cleared the cache and data, try opening Viber again and see if the error message still appears. If it does, move on to the next step.

Step 3: Uninstall and Reinstall Viber

If clearing the cache and data didn’t work, you can try uninstalling and reinstalling Viber. Here’s how:

1. Go to your phone’s settings.
2. Find Apps or Application Manager and tap on it.
3. Scroll down until you find Viber then tap on it.
4. Tap on Uninstall.
5. Go to the Google Play Store and search for Viber.
6. Download and install the latest version of Viber.

Once you’ve installed Viber, open the app and see if the error message still appears. If it does, move on to the next step.

Step 4: Update your Android Phone

If you’re still experiencing the error message, it’s possible that your Android phone needs an update. Here’s how to check for updates:

1. Go to your phone’s settings.
2. Find System or System Update and tap on it.
3. Tap on Check for Updates.
4. If an update is available, download and install it.

Once your phone is updated, try opening Viber again and see if the error message still appears.

Step 5: Contact Viber Support

If none of the above steps worked, it’s time to contact Viber support. You can do this by going to the Viber support page on their website and filling out a form. Make sure to provide as much detail as possible about the issue you’re experiencing, including the steps you’ve taken to try to resolve it.

Overall, the Unfortunately, Viber has stopped error can be frustrating, but it’s not impossible to fix. By following these simple steps, you can get Viber working smoothly again and continue to enjoy messaging and calling your loved ones.

In conclusion, the ‘Unfortunately, Viber has stopped’ error can be frustrating, but it is not a problem that cannot be fixed. With the tips and tricks we have shared in this article, you can easily troubleshoot and fix the problem on your Android phone. Remember to try each solution step by step until the error is resolved. And if all else fails, don’t hesitate to reach out to Viber’s support team for further assistance. With these solutions, you can now enjoy uninterrupted conversations with your friends and family on Viber.